Terms & Conditions
Valid from: 12. ledna 2026
01. Provider identification
The provider of the GOSUBI service is:
Gosubi s.r.o.
IČO: 29592411
Registered office: Krnovská 45/42, 746 01 Opava
Email: [email protected]
Technical support: [email protected]
Website: gosubi.com
The company is not a VAT payer.
These General Terms and Conditions (the “Terms”) govern the rights and obligations between Gosubi s.r.o. (the “Provider”) and the customer (the “User”) when using the GOSUBI cloud software service.
02. Definitions
- GOSUBI means the cloud SaaS platform provided over the internet.
- Service means the software, modules, API, mobile interface, booking system, CRM features, marketing tools, customer management, employee management, reporting, communication via email and SMS, and other features made available by the Provider.
- Account means the customer account created by the User.
- Subscription means paid access to the Service for a chosen period.
- Consumer is a natural person acting outside the scope of their business activity.
- Business user is a person acting within the scope of their business activity when concluding the contract.
03. Conclusion of the contract
A contract between the Provider and the User is formed by:
- registering an account,
- confirming an order for a paid plan, or
- starting to use the Service.
The User confirms that they have read these Terms before entering into the contract.
The Provider reserves the right to refuse registration or account creation without giving a reason.
04. Subject of the service
The Provider makes the GOSUBI platform available to the User, enabling in particular:
- • booking management,
- • client management,
- • employee management,
- • branch management,
- • CRM records,
- • marketing communication,
- • sending notifications,
- • SMS and email campaigns,
- • online orders,
- • service and product management,
- • analytics and reporting tools,
- • API integrations.
The Provider may continuously change, expand, or modify the Service.
05. User account
The User is responsible for:
- the accuracy of the information provided,
- the security of login credentials,
- all activity carried out under their account.
The User must not:
- share the account with unauthorized persons,
- circumvent security measures,
- interfere with the source code,
- carry out reverse engineering,
- use the Service for unlawful purposes.
The Provider may block the account if these Terms are violated.
06. License
The Provider grants the User a non-exclusive, non-transferable, time-limited license to use the Service.
The license does not include the right to:
- copy or distribute the software,
- sell or sublicense the software,
- create derivative works.
All copyright to the Service remains with the Provider.
07. Subscription and pricing
Current prices are listed at gosubi.com. Payment is due before the start of the prepaid period.
Monthly subscription
Billed once a month. Renews automatically every month.
Annual subscription
Billed once a year. Renews automatically every year.
Failure to pay an invoice may result in the Service being restricted or suspended.
08. Automatic renewal
After the prepaid period expires, the subscription automatically renews for the same period. The User agrees to automatic renewal.
Important — cancelling automatic renewal
Automatic renewal must be cancelled at least one month before the end of the current period. If the subscription is not cancelled in time, the Provider is entitled to payment for the next period.
09. Termination
Either party may terminate the contract without giving a reason.
The notice period is 1 month and begins on the first day of the following calendar month.
The account may be deactivated after the contract ends.
10. Trial period
The Provider may offer a free trial period.
Payment of the subscription may be required after the trial period ends.
The Provider is not obliged to retain data after the trial period ends.
11. Consumer rights
Right of withdrawal
If the User is a consumer, they have the right to withdraw from the contract within 14 days.
The consumer expressly agrees that the Provider may begin supplying digital content before this period expires.
If performance began with the consumer's consent, the right of withdrawal may cease to apply in accordance with Section 1837 of the Czech Civil Code.
12. Complaints
The User must report defects without undue delay. The Provider will handle the complaint without undue delay, no later than within 30 days.
Complaints contact
A complaint must include:
- account identification,
- a description of the problem,
- the date the defect was discovered.
13. Availability and SLA
This SLA forms an integral part of these Terms and governs the guaranteed availability of the GOSUBI service, user support, incident resolution, and any service credits.
Availability is calculated separately for each calendar month. Planned maintenance is generally performed outside main operating hours, announced at least 24 hours in advance, and is not counted toward the availability calculation.
Incident prioritization
Technical support
Mon–Fri 9:00 AM–5:00 PM (excluding public holidays)
P1 incidents are handled outside business hours as well.
Service credits
Credit = a discount on future billing. Claim it at [email protected] within 30 days of the end of the month.
Availability guarantee exclusions
- Force majeure (natural disasters, war, government intervention)
- Cyberattacks and DDoS attacks by third parties
- Outages of third-party infrastructure (DNS, email, SMS, OpenAI, Google)
- Errors on the customer's side (incorrect configuration, local network issues)
Backups: Regular backups are intended solely for system recovery and disaster resolution. The Provider does not guarantee individual recovery of specific records on customer request.
14. Personal data protection
The processing of personal data is governed by a separate Privacy Policy and DPA. These documents form an integral part of the contractual relationship.
15. Prohibited use
The User must not use the Service to:
- infringe the rights of third parties,
- send spam or unsolicited communications,
- distribute malicious code or malware,
- engage in fraudulent activity,
- violate applicable law.
The Provider may immediately deactivate such accounts.
16. Limitation of liability
The Provider is not liable for lost profits, indirect damages, loss of business opportunities, outages caused by third parties, or force majeure events.
The Provider's total liability shall not exceed the amount paid by the User over the last 12 months. This limitation does not apply where it cannot be excluded under applicable law.
17. Force majeure
The Provider is not liable for failure to perform its obligations due to circumstances beyond its reasonable control. Force majeure includes in particular:
- cyberattacks and DDoS attacks,
- outages of third-party infrastructure,
- war and armed conflict,
- epidemics and pandemics,
- actions by public authorities,
- natural disasters.
18. Changes to the Terms
The Provider may unilaterally amend the Terms. The User will be notified of any change at least 30 days before it takes effect.
If the User does not agree with the change, they may terminate the contract.
19. Governing law
Legal relationships are governed by the law of the Czech Republic.
The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
20. Dispute resolution
All disputes will be resolved before the competent courts of the Czech Republic.
Consumers may use out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz).
21. Final provisions
These Terms take effect on 21 June 2026.
These Terms constitute the entire agreement between the Provider and the User regarding the use of the GOSUBI Service.